Return Policy

We have a 30-day return policy, which means you can return your item within 30 days of receiving it.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, you can contact us at officialpopmart@gmail.com.
If we accept your return, we will send you a return shipping label with instructions on how and where to send your package. We cannot accept unreturned items.
If you have any questions about your return, you can always contact us at officialpopmart@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if it is defective, damaged, or sent in the wrong order so we can evaluate and correct the problem.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned. If you have questions or concerns about a specific item, please contact us.
Exchanges
The quickest way to ensure you get the item you want is to return it and purchase a new item if your return is accepted.
EU 14 Day Cooling-Off Period
Notwithstanding the above, if the item is shipped to the EU, you have the right to cancel your order or return the item within 14 days without giving any reason. As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.
Refunds
Once we have received and inspected your return we will notify you whether a refund has been approved. If approved, the refund will be credited to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If you have not received your refund 15 business days after we have approved your return, please contact us at officialpopmart@gmail.com.